Urge Disney to Rethink Restrictive Disability Access Policy

Disney Image

Target: Disney CEO Bob Iger

Goal: Ask Disney to rethink new Disability Access Policy that restricts those who are disabled

Disney recently announced the new Disability Access Policy for its parks, and it is considerably more strict than the previous one. Those who are disabled used to be granted a pass which allowed them and their guardian to jump to the front of the line for rides. Many mentally or physically challenged children are unable to wait in long lines for a variety of reasons. However, Disney felt its policy was being abused by customers and released new rules that are considerably more strict and unhelpful to those who are actually disabled. Sign the petition below to ask Disney’s CEO Bob Iger to reconsider this decision.

The initial policy stated that a person with a disability could receive a pass which would allow them to enter the FastPass lane for the ride. The pass was valid for an unlimited number of rides and was designed to help accommodate special needs. Disney has proven itself in the past as very mindful of their customers; they provided wheelchairs, Electric Convenience vehicles for rent, restaurants with special dietary offerings, and designated relief areas for service animals.

However, Disney discovered its policy was being exploited by those who did not really have disabilities and decided to change its rules. Now, a new card with a photo of its owner is issued by request to families in need. The card no longer helps the child to the front of the line but now acts as a type of placeholder–children can leave the line and schedule a return time for the ride without starting at the end of the line again. They can have only one ride scheduled at a time.

It is understandable that Disney decided to change the policy given that people were taking advantage of the passes. However, it seems the new rules are a bit of an overreaction and are simply too strict. Physically or mentally disabled children receive passes at the Disney parks for good reasons. Some need medications or special foods at set times throughout the day, while others are incapable of waiting in long lines or staying in the park for more than two or three hours. The new cards are not really accommodating these needs as the kids have difficulty trying to schedule rides in between other needs. It is especially unhelpful for those who cannot wait in lines or who can only last for a few hours before it is mentally too draining. Realistically, how many rides can a child fit in a two hour period when they are forced to leave the line and schedule a later return time?

Disney has shown itself in the past to be one of the few places that works hard to make their park enjoyable for every child regardless of circumstances. Sign the petition below to ask CEO Bob Iger to continue in this tradition by altering the new rules to better accommodate children with special needs.


Dear Mr. Iger,

Disney recently altered its Disabled Access Policy for the parks and the new rules are considerably more limiting than before. In the past, this company has shown itself as one that does its best to accommodate every guest no matter the circumstance. Please alter the new policy so it is more helpful to children with particular needs.

I understand the desire to change your policy given that certain customers were abusing the passes. However, these new rules are not the best solution to the problem. Disabled children need to follow strict schedules of food and medicine, and can also become tired easily. The latest policy allows for a card holder to schedule a return time if he or she needs to leave the line, but this is not very conducive with the lifestyle of a special needs child.

Please review your Disabled Access Policy once more to come to the best possible arrangement to benefit both the company and your guests, regardless of their circumstances.


[Your Name Here]

Photo Credit: sanbeiji via Flickr

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