Target: Med Express
Goal: Condemn Med Express for its unlawful lawsuit against a customer
Forced to pay additional postage fees for a package she ordered from the company, a Med Express customer expressed her dissatisfaction through an online seller’s feedback review. Med Express promptly apologized and, even offered the customer reimbursement – along with a request that she revise her review to take into account their generous behavior. Upon her refusal, Med Express decided to sue her.
The suit Med Express filed against the customer is part of the strategic lawsuit against public participation (SLAPP) ruling in which companies can term negative customer feedback as defamation. Such suits, which violate the defendant’s free speech rights, are often filed just to force the defendant into a settlement and avoid a costly and drawn out legal battle.
Sadly, of the 28 states that currently enforce anti-SLAPP laws, Ohio is not one. This means the ridiculous notion of a customer being sued simply for writing a negative review still stands. Condemn Med Express for their appalling behavior and urge them to withdraw their frivolous lawsuit against their former customer by signing this petition letter.
Dear Med Express,
While nobody likes to be publicly criticized over a medium as vast and open as the world wide web, your shameless and appalling decision to try and profit from such feedback is downright despicable. It’s bad enough that you forced your customer to pay more hidden fees for a product she’d already paid for, but then to turn around and *sue* her simply for expressing her negative concerns? There’s defamation and then there’s outright extortion.
I understand that you’re a business and, like most businesses, negative feedback of any kind can hurt your profits in the long run. But suing customers simply to keep them silent is not a solution any business should ever come to. If you’d like to continue dragging the reputation of America’s corporate industry through the mud then by all means continue what you’re doing. But if you care at all about the comfort of your customers and of the value of your reputation, you’ll do the right thing and withdraw this frivolous lawsuit. By signing this petition letter, I am urging you to take the high road both for the sake of your standing and your customer’s peace of mind.
[Your Name Here]
photo credit: Burtcbl via Wikipedia