Demand Apology from Store that Forced Veteran to Leave Because of His Service Dog

Target: Andrew Clyde, owner of Clyde’s Armory

Goal: Apologize for forcing a disabled veteran to leave on account of his service dog

A disabled veteran was asked to leave by Andrew Clyde, owner of Clyde’s Armory in Georgia, because of his service dog. Russ Murray was injured when his Humvee was blown up while serving in Afghanistan, and consequently began suffering from post-traumatic stress disorder. His disorder prevented him from leaving his home until he got Ellie, his service dog, over a year ago. Escorted by Ellie, Murray is able to leave his home and live a relatively normal life.

Andrew Clyde’s weapons store is guarded by a Doberman, which he says does not interact well with other animals. When Murray and Ellie entered the shop, Clyde’s Doberman became distracted, causing Clyde to ask Murray to leave the store. Murray refused, and was consequently escorted from the premises.

While it is legally true that a store owner can ask a customer to leave if his service animal causes a disturbance, Murray’s lawyer is arguing that Murray should have been accommodated in some way. The law requires accommodations to be made for people with service dogs. Murray said, ‘I was just extremely hurt. I have this animal to help me when I’m out and it’s really disturbing that a business would do that when she’s there to help me go into public.’ Murray deserved to be able to be a customer at this store, and the treatment he received there was both illegal and disrespectful. Demand that Clyde’s Armory apologize for the way it treated this veteran and his dog.


Dear Mr. Clyde,

It is common knowledge that veterans, especially those who have been injured in the line of duty, deserve respect. This is something that is both well-known and often demonstrated throughout the country. Sometimes, however, it becomes difficult to determine how exactly to treat disabled veterans, and this confusion can lead to painful situations. This plays a part in the case of Mr. Russ Murray, a veteran whose service dog led to his being escorted from Clyde’s Armory. Mr. Murray did not receive the treatment he should have as a veteran or as a disabled U.S. citizen.

When a disabled individual is asked to leave a store, he should be accommodated in another way, whether that be bringing merchandise outside to them, or informing them about products in some other manner. Mr. Murray did not receive any of these accommodations, and the experience was disappointing and painful for all involved. In order to set things right and display proper respect to veterans and disabled citizens, Clyde’s Armory must issue a formal apology to Mr. Murray. By doing this, Clyde’s Armory will be setting an example for the entire country, and will demonstrate that all disabled citizens must be accommodated for. Clyde’s Armory will therefore have given an apology to a veteran who deserves one, and also have set a positive example for the proper treatment of people with service animals. It is imperative Clyde’s Armory issues a formal apology in order to meet both of these expectations and goals.


[Your Name Here]

Photo Credit: Slambo42 via Flickr

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  1. Syd Henley says:

    What Andrew Clyde has done is, to say the least, totally disgusting.
    Any business owner who treats disabled people in this way, irrespective of them being ex-service personnel or not, deserves to have their despicable attitude well publicized and hopefully be put out of business.
    The point Andrew Clyde is missing with his attitude, is that disabled people have friends and family who also want to buy similar products and if he looks after the disabled person well, as he should with any customer, they will recommend his shop to dozens of other prospective customers. It certainly worked for me when I had a shop. Personal recommendation is the very best advertising a business can ever get and it is FREE.
    I built a small ramp at the door and installed a low level bell push so disabled folk could call for assistance if needed. Even though it was a very small shop, I also ensured there was space to maneuver a normal wheel chair around (even though it used up some much needed display space) and instructed my staff that whatever they were doing at the time, they must give preference to assisting any disabled customers.

    • Joyce Shulman says:

      Why is it that so many people take pleasure in being mean? I ended up in a wheel-chair when I was 41. Most people think that it will never happen to them-when it does, they finally realize what problems there can be, and hopefully,if they’re intelligent and SENSITIVE,these kind of things won’t happen anymore.I keep hoping.

  2. J Davidson says:

    How heartless and wrong to treat both an innocent, devoted, defenseless animal who protects an injured veteran, who has defended and sacrificed for our comfortable life!!

  3. it is a service dog, it is and should be allowed everywhere.

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