Target: Dave Leach, CEO of Greyhound Lines
Goal: Keep bus transfer stations open at night, stop overbooking buses, and address other frequent complaints of Greyhound customers
The Greyhound bus system has a near monopoly on nationwide bus travel. The rates are fair, but recently several complaints have been lodged that Greyhound left passengers outside in the winter, in the middle of the night, at a closed transfer station.
One complaint states that a customer was taking the Greyhound from Minneapolis to Bloomington, Indiana, with a stop in Des Moines, Iowa at 4 AM. She and other passengers were told that the bus station wouldn’t be open until 5 AM, so they would have to stand outside and wait. It was less than zero degrees outside at the time. At those temperatures, people can suffer from frostbite and hypothermia. The area was also very poorly lit and isolated. Parking lots are one of the most common places for women to be raped, and 67% of rapes occur at night.
There are currently 417 complaints about Greyhound on consumeraffairs.com. Some of the most common grievances are that the company oversells tickets and turns passengers away when they have already paid; transfer stations are closed at night, forcing people to wait outside in the freezing cold; buses are often delayed for hours and are kept in poor condition; and the company misplaces luggage or fails to return it to the proper destination. Greyhound rarely offers refunds for these legitimate complaints.
The company that owns Greyhound, Laidlaw Incorporated, recently filed for bankruptcy protection. Clearly people are unhappy with Greyhound’s service at a time when Megabus and Bolt Bus are expanding their operations. However, both buses are regional right now, so Greyhound still holds all the cards. Please urge Greyhound to improve its service.
Dear Mr. Leach,
The Greyhound bus system is the only bus that travels nationwide distances. Many people rely on it for cheaper transportation than a train or a plane. However, there have been a number of complaints about Greyhound services. Customers say that transfer stations are closed, leaving them to wait outside in what are often dangerous areas, frequently in the middle of the night in cold weather. Customers also say it’s common for Greyhound to overbook a ride and turn passengers away when they have already paid for a seat, and then not refund the tickets. There are also plenty of other complaints on consumeraffairs.com.
The worst problem is that transfer stations don’t stay open. Please address that immediately. While Greyhound is so far the only bus that takes passengers across the county, competitors Megabus and Bolt Bus are expanding their operations. Please improve Greyhound’s service to protect customers and keep business.
[Your Name Here]
Photo credit: N-Lange.de via Wikimedia Commons