Target: Jeff Manning, spokesman for the Oregon Department of Justice
Goal: Make the Forever Young organization pay for numerous customer service transgressions
The Forever Young laser spa company has been the target of numerous customer complaints over the last few years, totaling 50 closed by the Better Business Bureau since the year 2010. This would be significant enough by itself, but the year 2010 just happened to mark a year that Forever Young had so badly neglected fair business practices that it was forced to pay a $30,000 settlement due to a government investigation. The company is now being investigated again for similar transgressions. Encourage the state’s Department of Justice to crack down on them harder this time and make the spa pay for its actions.
Forever Young has been accused of withdrawing from customer accounts without permission as well as failing to comply with customers who have wished to cancel their accounts with the company. There have also been complaints about the company in relation to the qualifications of its employees. Laser spas are required to be licensed cosmetology facilities and the services rendered by them must be performed by licensed estheticians; the company does qualify as a licensed cosmetology facility, but none of its managers or store managers are licensed estheticians.
The company paid $10,000 of its settlement in 2010, and the Oregon Department of Justice suspended the other $20,000. If the company continues its transgressions, it is likely that the fine will be re-instated. The Better Business Bureau closed 29 complaints against the company in just the last year, with most relating to company products and services. Although many of those were resolved with help from the company, several more left customers unsatisfied with the response. If Forever Young cannot even adequately handle providing mandatory aid to dissatisfied customers, after all this, it deserves whatever punishment is coming.
Dear Jeff Manning,
You gave Forever Young a chance. You forced the spa to pay a settlement three years ago, under the assumption that it would change its ways. Clearly, it has not. It is time to come down harder on the facility.
Fifty complaints against the spa in the last three years is bad. Twenty-nine complaints in the last year is worse. All of those complaints in the wake of a 2010 department-mandated settlement for $30,000 due to negligent business behavior is simply inexcusable.
For these reasons, you must crack down on Forever Young this time and ensure that this sort of business behavior will not happen again. You must ensure that every business does its job correctly and ethically. By the sound of it, Forever Young is doing neither. Ensure that no further potential customers fall prey to this negligence.
[Your Name Here]
Photo credit: Intercontinental Hong Kong via Flickr