Justice for United Passenger Allegedly Forced to Pee in Cup

Target: Oscar Munoz, CEO of United Airlines

Goal: Apologize for United Airlines staff allegedly leaving a woman with a medical condition no choice but to urinate in a cup.

United Airlines has done it again. This time, their customer service standards are in the spotlight because of their treatment of Nicole Harper, a nurse and mother from Kansas City. Harper has a bladder condition that makes it impossible for her to control her need to urinate. It’s a condition she’s lived with her entire life, though it caused what she described as “humiliating” experience on a recent United Airlines flight.

At one point during the flight, she was barred from entering a restroom by airline staff. She tried to explain her medical condition to staff, but to no avail.

“After explaining that I have an overactive bladder and would either need to use the restroom or pee in a cup, I was handed a cup by flight attendants,” she said in a Facebook post.

That’s when this already unpleasant story took a sudden nosedive. In a shocking turn of events, airline staff actually handed her a cup. According to Harper, the cup was so small that she had to ask for a second.

So, Harper went ahead and did exactly what she believed United Airlines staff expected her to do: she urinated in the cups.

“You would think peeing in a cup on an airplane in front my family and strangers, would be the worst part of this story. But the way I was treated by the flight attendants afterwards was worse. They were absolutely horrible,” she said.

The airline has denied allegations its staff encouraged Harper to use the cups, but even that’s not the end of the story.

According to Harper, after she had done her business, she was escorted to the restrooms, and allegedly publicly shamed by the same staff who had just minutes earlier handed her the cups to urinate in.

In her Facebook post, she said, “As an emergency room nurse, I completely understand having a bad day on the job and having to deal with undesirable bodily fluids. What I don’t understand is ZERO customer service, if I treated a patient this poorly I would surely have consequences.”

For many disgruntled United Airlines customers, this last part hit a nerve. After all, using a restroom during an unsafe period of the flight might seem like a difficult situation for staff to resolve, even if the passenger has a medical condition. However, to Harper, the experience was just another example of the airline refusing to show customers basic respect, let alone compromise or negotiate during a fickle situation. If you agree airlines need to show customers a little more respect, please sign our petition demanding an apology from United.

PETITION LETTER:

Dear Mr. Oscar Munoz,

Once again, United Airlines has been accused of failing to show respect to its customers. In the latest incident, passenger Nicole Harper has said she was forced to urinate in a cup. The incident occurred on Flight 6056, after Harper was denied access to the restrooms. As she made clear to staff, Harper has an overactive bladder. She explained she would be urinating, whether in the restroom, or in a cup.

First, staff went ahead and gave her a cup. When she said it was too small for her urine, they gave her a second. Then she did what she felt the staff seemingly wanted her to do: publicly urinate in her seat.

In this situation, both Harper and the cabin crew were no doubt in a difficult situation. In situations like these, mutual respect and openness to compromise are critical for a positive outcome. Listening to customers, and taking into account their unique circumstances can go a long way.

From Harper’s account of events, it seems clear United Airlines failed to do any of these things. She was allegedly allowed to go to the restroom only after she had been publicly humiliated, despite the fact she said the seat belt light was still on. This prompts the question: if it was unsafe for her to walk to the restroom one moment when the light was on, why was it suddenly safe just moments later – even when the light was still on?

Whatever the reason, it’s clear United desperately needs to rethink how it treats its paying customers. We therefore demand you apologize, and take meaningful steps to improve United’s deeply tarnished customer service.

Sincerely,

[Your Name Here]

Photo Credit: Tshrinivasan

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6 Comments

  1. One more reason not to fly United.

  2. Gen Lovyet Agustsson says:

    thats for doctors who need your sample of urine!

  3. IT IS TIME TO BOYCOTT UNITED AIRLINES!

  4. It’s a disgraceful way to treat a passenger ..how embarrassing I hope the crew involved where fired

  5. There is such a thing as Surgical Bladder Repair, or Adult Diapers. Why, would someone, being an Emergency Nurse, not know this? They know their history of Bladder Leaks. Why was that chance taken on an already discredited airline? I understand where families were forced off without any issue that was caused by them, but maybe this issue could have been solved beforehand.

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