911 Operator Accused of Deeming Calls “Not Worth Her Time” Must be Punished

Target: Ken Paxton, Texas Attorney General

Goal: Find arrested emergency call operator guilty for reportedly hanging up on emergency calls.

Crenshanda Williams has reportedly confessed to hanging up on several emergency calls because she did not feel like talking to anyone and considered speaking to the callers a waste of her time. Her reported refusal of one particular call cost the manager of a nearby Raceway convenience store his life; by the time a witness to the robbery of the store managed to get another operator, the manager had already been killed. Williams’s alleged actions took place in March, but she is only just now awaiting trial after having been formally charged with a misdemeanor.

Such lazy, uncaring behavior should not go unpunished by the courts. Williams reportedly cost a man his life with her refusal to aid him in a critical time, and she could have put many other lives in danger. Emergency call operators are hired to save lives at all times, not only when it’s convenient for them. Sign this petition to demand this negligent woman face justice, if guilty.


Dear Attorney General Paxton,

An emergency call operator reportedly confessed to hanging up on several callers, allegedly refusing to aid them because she did not feel like talking to anyone and considered even emergency calls a waste of time. As a result of her alleged laziness and apathy, a Raceway convenience store manager was shot and killed while witnesses to the hold-up waited for another operator to come to their aid. Many other lives were potentially placed in grave danger.

Please do not allow this woman to walk away with a slap on the wrist and a few misdemeanor charges. Such negligence is a crime, especially when it costs a person their life. She must be punished to the full extent of the law at her upcoming trial, if guilty.


[Your Name Here]

Photo Credit: nadbasher

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  1. Gen Lovyet Agustsson says:

    u need some real emergency if its medical or a true crime related to violence!

  2. Margaret Melnick says:

    I think this operator should be charged with accessory to murder. She refused to send help and a man was killed. I call that helping the criminals and she must face serious punishment. If she doesn’t want to talk to people she should have quit that job (which speaking to people in trouble is necessary) and got a job packing boxes in some warehouse where talk is not necessary.

  3. A MISDEMEANOR!!! YOU’VE got to be joking……

  4. Rosslyn Osborne says:

    Gob smacked! How could it be a misdemeanour, that’s is accessory to crime?
    Why was she hired and or stay with the ‘job’ if answering phone calls for emergency help and assistance deemed ‘a waste of her time’?
    How many others have died due to her lazy apathy???
    Throw the book at this callous person!

  5. Patricia Dumais says:

    The woman is simply not fit to do the job! She must be dismissed and charged to the utmost of the law as an example.

  6. She should be killed like the man and end of problems.

    This people are just like the ones who are cruel to 4 paws, who mistreat them, is just the same. They should all be eliminated from this planet as they are only parasites.

  7. Why in God’s name do we even need a petition for this. She should have been fired and charge with a felony crime immediately. Aiding and abetting a crime by not reporting it.

  8. Wendy Morrison says:

    If this lady ever needs 911 and calls whomever answers need to hang the phone up on her.

  9. Jacqui Skill says:

    Who the hell hired her for this position?!..it’s outrageous!Now someone died because of her negligence..I recall an incident about 10 years ago where a 911 operator ignored a boy who called for help for his mother who was having a medical emergency and because of the operator’s negligence his mother died. Aren’t these operators screened well before hiring and monitored while on the job?!? I myself had a negative experience as well when I called about a fire that was spreading fast..it started out small and during the time she was insisting on asking me a million questions instead of telling me she dispatched firetrucks the fire had spread and burned several acres already!

    • Jacqui, that is totally different. As a twenty five year fireman I know that it is critical to us that we know the answers to all the questions she was asking you…and she had already been in the process of dispatching the fire department while she was still talking to you.

  10. Cynthia Mattera says:

    This 911 operator needs to be held accountable for the death of that store manager. Please remove her from her job and prosecute her to the fullest extent of the law for her crime!

  11. Cindi Cagle says:

    I agree with others that she needs to be charged with accessory to murder. This is scary because you don’t how often this has happened before. Or how many other operators feel this way. If the stress of their job is too much for them than their temperament is not right for the job like with the high stress job like an air traffic controller. This needs to be looked into to see how common this is. The main people who are over the 911 operators need to look into this to see how prevalent this is. This is just awful and appauling. I would like to demand a review of hiring screenings and mandatory times screenings for stressed out, rude or apathetic 911 operators to prevent more tragedies like this.

  12. Nena Miller says:

    Wow, and she is who? So important that she can pick and choose who the police are directed to help? How dare she! She should be prosecuted.

  13. Donna Lee Carroll says:

    She IS an accessory to murder. The screening process must be very poor. You would think her uncaring, apathetic indifference would have shown in her interview. If they are that desperate to hire people like her, then why even have a 911 service. Charge her with the highest crime, put her in solitary in prison for life. I’m furious about this. There should be NO need for a petition.

  14. She should be tried for manslaughter. How that woman could be hired for a job like this is beyond my understanding! Don’t they do any screening or psychological tests on these people? Unreal that a POS like this would be hired for this type of work where you’re supposed to be helping people!

  15. Dawn Kuiper says:

    I can’t believe she’s only being charged with a misdemeanor. She was the cause of someone dying. So she needs to be arrested & charged accordingly. I don’t know what’s wrong with our judicial system these days but it needs fixed …. IMMEDIATELY!

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