Target: Dr. Oh-Hyun Kwon, Vice Chairman and CEO of Samsung Electronics Co., Ltd and Eliot F. Kaye, Chairman of the U.S. Consumer Product Safety Commission
Goal: Protect consumers from phones that blow up and produce toxic smoke.
Samsung allegedly knew that their replacement Note 7 smartphones were still dangerous before the incident that caused a Southwest Airlines flight to be evacuated. Two additional incidents occurred in the same week as the first one, yet a total recall has not been issued. Samsung has decided to halt production of these phones, but they need to compensate those who may own dangerous devices. Both Samsung and the U.S. Consumer Product Safety Commission (CPSC) issued recalls for the original Note 7, but obviously another recall is in order.
The incident of the man whose phone started smoking as he boarded a plane was inconsequential compared to the two other cases, which happened in the same week. Michael Klering woke up in the middle of the night to a smoke filled room. His replacement phone was on fire and billowing smoke. After vomiting black bile later in the day, he took himself to the hospital where he was diagnosed with acute bronchitis due to the toxic smoke he inhaled. He is currently in a legal battle and reportedly received a text that was not meant for him from Samsung which concerned his case and which revealed that the company may be strategizing against him.
A third replacement phone reportedly exploded in the hands of a 13-year-old girl. She was playing on the phone when her fingers started to feel a prickling sensation and she was forced to throw the device from her hands as it burned. She only suffered minor wounds to her thumbs, but it is obvious that this could have been a more fatal incident. Samsung and the CPSC need to recall the replacements, and the technology company should do the right thing by apologizing and paying any medical and legal expenses incurred by those affected by their exploding smartphones.
Dear Mr. Kwon and Mr. Kaye,
Recent reports of replacement Samsung Note 7 smartphones exploding has not been taken seriously enough. People have been injured and another full recall is in order. Customers pay a lot of money for these devices, and they deserve to be properly compensated for the trouble they have been caused.
It was reported that Samsung knew their replacement devices could be faulty, yet they did not warn their customers. A man in Kentucky allegedly suffered from acute bronchitis and black vomit due to smoke he inhaled while sleeping next to a Note 7 phone that had exploded. Additionally, a young girl suffered burns due to a phone exploding in her hands. Obviously, this device poses a threat to its customers and should be removed from the market. We demand that a recall be issued and that Samsung apologize to and compensate those who physically suffered due to phones that caught fire.
[Your Name Here]
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