Justice for Baby Who Died After Parents Were Unable to Reach 911 Operator

Target: Chuck Gaines, Executive Director of the San Diego County Sheriff’s Management Services Bureau

Goal: Increase staffing for 911 emergency call centers after a baby died.

Parents tried desperately to reach 911 emergency operators after their baby was bitten by the family dog. After two unanswered calls, they were forced to bring the seriously injured newborn to the hospital themselves. He later died. Demand an immediate increase of staffing at the San Diego County 911 call center to prevent further death.

Understaffing was responsible for the slow response time in this case, per police. The parents’ first call allegedly went unanswered for 28 seconds. Their second call reportedly rang for 34 seconds before they gave up. It is uncertain if the baby would have survived with the help of a 911 operator, but the immediate dispatch of medical staff would have saved valuable time.

Fast response times and medical advice saves lives. Sign below and demand increased staffing and an overall evaluation of the San Diego County 911 system.


Dear Executive Director Gaines,

A baby died after his parents were allegedly unable to reach a 911 operator. The parents reportedly called for help twice before they drove the newborn to the hospital themselves. This is unacceptable. We demand an immediate staffing increase at the San Diego County 911 call center.

The first call reportedly lasted 28 seconds before the distraught parents hung up. The second call allegedly rang for 34 seconds without an answer. It is unknown if the baby would have survived if emergency services had been available, but the rapid response would have saved valuable time.

In an emergency, time can be the difference between life and death. We demand an evaluation of the San Diego County 911 call center and an immediate increase in staffing.


[Your Name Here]

Photo Credit: chelle

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One Comment

  1. thats not fair

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