Target: Chairman & CEO Brian L. Roberts
Goal: Remove superfluous 300 GB data cap designed to exploit and overcharge customers.
Comcast recently began setting data limits on once unlimited Internet customers, causing them to be served with extra charges. The cap ends at 300 GB, and for every 50 GB a person exceeds garners them a $10.00 charge. Now, Comcast is offering an additional package with “true” unlimited data that costs an additional $30.00 per month. This “true unlimited” plan isn’t even available in eight states. So if someone is a resident in one of these states, they must suffer through this 300 GB cap and the ridiculous fees incurred by going over.
Statistics show that only about eight percent of Comcast customers use more than 300 GB per month, but that number is at risk of rising with the advent of 4K TV and H.265 streaming (a.k.a. the new ultra HD). Every game downloaded, movie download, and even Windows 10 update puts an increasingly larger strain on data usage.
While Comcast claims it is trying to move toward a “fair” metered service, there is nothing to support this. Its Internet services all have rather high base usage fees that do not decrease when a person doesn’t use the maximum capacity of their data each month. In fact, it’s suspected that Comcast doesn’t even accurately meter internet usage.
A programmer in Tennessee named Oleg recently pressed a case against Comcast in which he claimed that his Internet was inaccurately metered. While the company attempted to claim his Internet was probably stolen while he was away from home, thus exceeding his 300 GB limit, it was later shown that this was not the case. Oleg disconnected his router for six days, and after checking his data usage with Comcast, found they already metered his usage at 66 GB.
This is not surprising from a company more concerned about lining its pockets and subverting Net Neutrality laws. Sign our petition to demand that Comcast stop trying to screw over its customers and start charging them fairly.
Dear Mr. Roberts,
Despite customer dissatisfaction, Comcast has continued to expand their 300 GB monthly Internet data limit while only allowing some states the reprieve of an unlimited plan. Even though statistics have shown there is no real need for these data limits, Comcast hasn’t stopped pushing them.
Spokesmen for the company say Comcast has made a goal to improve customer experience, and is tired of ranking worst in the country for Internet providers. Both would be easy to achieve if only those in charge would actually listen to customers and stop forcing superfluous standards such as data limits.
Please, rethink the strategy of data caps, and if Comcast truly wants to charge Internet by a meter then do away with base monthly fees and charge only for data used. These data caps are fair to no one, and really only display a disregard for customers by existing.
[Your Name Here]
Photo Credit: ExtremeTech.com