Target: Stein Kruse, President and Chief Executive Officer of Holland America Line
Goal: Demand cruise company take better measures to protect passengers’ safety
Recently a 31-year-old female American passenger was attacked on a Holland America Line cruise ship. The attacker was an employee who had undergone Holland America Line’s typical employee screening process. Evidently, Holland America Line’s hiring standards are not strict enough, because the employee broke into the American woman’s room, waited for her to return, raped her, and then tried to strangle her to death. He wanted to throw her over the side of the ship, but he was, mercifully, interrupted.
This type of situation is unacceptable. Holland America Line owes an immediate and sincere apology to the passenger whose privacy and body were violated. Cruise ships can be breeding grounds for unfortunate occurrences, such as illness or food poisoning, but such a brutal physical and sexual attack from one of the staff members should never have been allowed to happen.
In addition to an apology, Holland America Line needs to immediately instigate better hiring standards and policies that will protect passengers from anything like this ever happening again. Demand that Holland America Lines apologize to the victim of this brutal attack. Demand that they take this opportunity to put into place the necessary changes to protect each and every one of their passengers going forward.
Dear Stein Kruse,
As President and Chief Executive Officer of Holland America Line, it is your sincerest wish that each and every one of your passengers has a world-class experience on your cruise ships. Unfortunately, that was not the case for one young woman recently. She was attacked, beaten, raped, and almost killed while on board one of your ships. And from whom did this awful attack come? An employee.
Holland America Line professes to have a strict hiring process for employees, but it was not strict enough to weed out the employee who almost killed one of your passengers. Supposedly the employee was offended by an offhand comment the woman said. Instead of resolving their differences in any number of appropriate ways, the man chose to use his employee key to open her room when she was not there and wait for her to return. When she did, he attacked her viciously and almost killed her.
The employee in question had been with Holland America Line since 2012. Perhaps the way to prevent another crisis like this one arising lies in a more thorough hiring process, regular employee evaluations, careful supervision, or additional security for passengers’ rooms. How you decide to handle this situation is up to you, but a solution must be found. What was allowed to happen on your ship is inexcusable. It is absolutely critical that measures are implemented immediately to protect passengers’ continued safety.
[Your Name Here]
Photo credit: Matt H. Wade via Wikimedia